Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the Summit One Vanderbilt

What are the operating hours of Summit One Vanderbilt?

Summit One Vanderbilt is open daily from 8:00 AM to 10:00 PM, with the last entry at 8:30 PM.

How can I purchase tickets to Summit One Vanderbilt?

Tickets can be purchased online through the official Summit One Vanderbilt website or at the on-site ticket counter, though online booking is recommended to secure your preferred time slot.

Is there a time limit for my visit to Summit One Vanderbilt?

There is no set time limit; guests are welcome to explore at their own pace. However, re-entry is not permitted once you exit.

Are there any age restrictions at Summit One Vanderbilt?

Visitors of all ages are welcome. Children under 16 must be accompanied by an adult.

What is the best time to visit Summit One Vanderbilt for smaller crowds?

Weekday mornings typically experience lighter crowds, offering a more relaxed experience.

Is Summit One Vanderbilt accessible for visitors with disabilities?

Yes, the attraction is fully accessible, featuring elevators and ramps throughout the venue.

Can I bring a camera or smartphone to Summit One Vanderbilt?

Personal photography is encouraged; however, professional equipment like tripods and drones are prohibited without prior permission.

Are food and beverages allowed inside Summit One Vanderbilt?

Outside food and drinks are not permitted, but on-site dining options are available.

What should I wear during my visit to Summit One Vanderbilt?

Due to reflective flooring, it’s advisable to wear pants or shorts to ensure comfort and privacy.

How do I get to Summit One Vanderbilt?

The attraction is located at 45 East 42nd Street, adjacent to Grand Central Terminal, and is easily accessible via subway lines 4, 5, 6, 7, and the S train.